Refund Policy

1. Free Trial Policy

1.2 What's Included in Your Free Trial

• Full Feature Access: Complete access to all features of your chosen product
• Real Testing Environment: Test with actual WhatsApp messages and calls
• Technical Support: Email and WhatsApp support during trial
• Setup Assistance: Help with initial configuration and setup
• Data Analysis: View reports and analytics during trial
• Integration Testing: Test with your existing systems

1.3 Trial Duration by Product

1.4 How to Start Your Free Trial

• Visit our website and select your desired product
• Click "Start Free Trial" or "Get Started"
• Create your account with basic information
• No payment method required to start trial
• Receive instant access to all features
• Get setup instructions via email and WhatsApp

1.5 Trial Cancellation

• Cancel Anytime: Cancel your trial at any time during the 3-day period
• No Charges: No charges applied if cancelled within trial period
• Easy Process: Cancel via account settings or contact support
• Immediate Effect: Cancellation takes effect immediately
• Data Retention: Your data is retained for 30 days after cancellation

2. No Refund Policy

2.2 Rationale for No Refund Policy

• Generous Trial Period: 3 days provides ample time to evaluate all features
• Full Access: Trial includes complete access to all functionality
• Real-World Testing: Ability to test with actual business data and processes
• Support During Trial: Full customer support available during evaluation
• No Hidden Limitations: Trial version identical to paid version
• Risk-Free Evaluation: No financial risk during trial period

2.3 What Happens After Trial

• Automatic Conversion: Trial converts to paid subscription if payment method provided
• Payment Processing: First payment processed at end of trial period
• Service Continuation: Uninterrupted service from trial to paid subscription
• No Refund Available: Once payment is processed, no refunds are provided
• Annual Commitment: All subscriptions are annual with no monthly refunds

2.4 Alternative to Refunds

Instead of refunds, we offer:

• Account Credits: Service credits for future use (at our discretion)
• Service Upgrades: Upgrade to higher-tier services
• Extended Support: Additional training and support
• Feature Customization: Custom features for enterprise customers
• Service Extensions: Extended service periods for reported issues

3. Limited Exceptions

3.1 Exceptional Circumstances

Refunds may be considered only in the following exceptional circumstances:

3.2 Exception Request Process

• Immediate Reporting: Report issue within 7 days of charge
• Detailed Documentation: Provide all required supporting documents
• Written Request: Submit formal refund request via email
• Investigation Period: Allow 15-30 days for investigation
• Final Decision: Our decision is final and binding

3.3 What Does NOT Qualify for Refunds

• Change of mind after trial period
• Failure to use the service
• Dissatisfaction with results
• Business closure or changes
• Technical difficulties on user's end
• Third-party service issues (WhatsApp, telecom)
• User error or misuse of service
• Violation of terms of service
• Competitive product preferences
• Economic hardship or financial constraints

9. Policy Updates

This Refund Policy may be updated periodically. We will notify users of significant changes through:

• Email notifications to all active users
• In-app notifications and alerts
• Website banner announcements
• WhatsApp message notifications

Continued use of our services after policy updates constitutes acceptance of the revised policy.

10. Effective Date

This Refund Policy is effective as of January 2025 and applies to all purchases made after this date.

Remember: Take advantage of our generous 3-day free trial to thoroughly evaluate DigitalMitra before making any payment commitment. This is your risk-free opportunity to ensure our services meet your business needs.